BOOKING PAYMENT

In order to secure your reservation, all accommodation charges are payable at the time the reservation is made.
Parklane Motel accepts Visa Card, Mastercard & Eftpos. This property does not accept payments with American Express & Diners Club credit cards.

CANCELLATION POLICY

Low Season:
Cancellations advised outside 72 Hrs. prior to check-in date (i.e.. Before 2.00 pm 3 days prior to arrival) are fully refundable less a $30.00 per room Cancellation Fee. Cancellations advised inside 72 Hrs. prior to check-in date are Non-Refundable unless the room is re-let for the total period of the original booking. An administration fee of $30.00 per room will be deducted before the remaining balance is refunded.

High Season:
Cancellations advised outside 14 days prior to check-in date are fully refundable less a $30.00 per room Cancellation Fee. Cancellations advised inside 14 days prior to check-in date are Non-Refundable unless the room is re-let for the total period of the original booking. An administration fee of $30.00 per room will be deducted before the remaining balance is refunded. The Administration Fee covers the cost of processing the booking, cancelling the booking and bank fees.

CHECK-IN REQUIREMENTS – SECURITY DEPOSIT & PHOTO ID

Parklane Motel requires a valid photo ID, along with a credit card authorisation (pre-auth) of $100 AUD at the time of check-in. This may be used to cover any additional costs incurred during the guest’s stay, including, but not limited to, any breakages, damage or additional cleaning charges in excess of the normal level of cleaning, extra guests and or extra bedding used beyond that declared on the original booking.

The pre-authorisation will affect your available funds balance and spending limit. For more information on this practice, we suggest the cardholder contact their card issuer. A pre-authorisation may be held by your bank for up to 5 – 7 working days after your check-out date. Where a credit card is not available, a minimum $100 AUD cash deposit will be required. Upon departure, your room will be inspected by a staff member before the authorisation of the return of monies.

CUSTOMER COMFORT

“Parties” and or “Gatherings” are strictly prohibited and we have a zero tolerance for noise. If you are found to be making excessive noise you may be asked to leave the motel. The Management reserves the right to eject guests without a refund. We ask that all guests be considerate of other in-house guests and respect our neighbours by keeping noise levels to a minimum throughout your stay at the Motel. Disturbance to other in-house guests and to our neighbours is strictly prohibited. Your co-operation in regards to this matter is greatly appreciated.

DAMAGE, BREAKAGES, THEFT & LOSS

Damages, Breakages, Theft & Loss is the guest’s responsibility during their stay. The Owners/Management take no responsibility for the guest’s personal property. The guest will be responsible for any damage to the premises or loss of or damage to furniture, furnishings, appliances or equipment or items on the premises during their stay, cause by or contributed to by the guest and their invitees.

EXTRA PERSON POLICY

Number of guests should not exceed the number stated on the booking confirmation and with that which was verbally re-confirmed upon check-in at the property. Additional fees of $10.00 will apply for excess guests and/or extra bedding used which was not declared upon check-in. Children 1 year old and over are included in number of guests.

DEPARTURE CHECK-LIST

• Unless otherwise approved check-out is 10:00am
• Please ensure ALL crockery & cutlery is washed and stored back away in cupboards & drawers.
• Please ensure ALL unwanted food items & rubbish is placed in bins for our cleaning staff to dispose of.
• If any furniture has been moved, please return it to it’s original position
• Re-check ALL cupboards, drawers & underneath beds for any personal items.
• Make sure room is left clean & tidy.
• Close all windows & lock door upon departure.
• Make sure heaters & electric blankets are turned off.
• Return room key to office & report any damage or maintenance issues so that they can be addressed prior to the next guest’s arrival.

NON-SMOKING

For the health & hygiene of future guest’s smoking is prohibited in ALL guest rooms. Should it be found that a guest has been smoking in the room, there will be cleaning & deodorising fee charged to your credit card. Please DO NOT dispose of cigarette butts in garden areas or in the rubbish bin inside the rooms.

NOT PERMITTED UNDER ANY CIRCUMSTANCES

• NO UNDUE NOISE
• NO ILLEGAL DRUG USE
• NO EXCESSIVE USE OF ALCOHOL
• NO ACTS OF VIOLENCE OR ABUSE
• NO SMOKING IN ACCOMMODATION ROOMS
• NO UNREGISTERED OVER-NIGHT GUESTS
• NO UNREGISTERED VEHICLES